Refund Policy

Thank you for choosing Report Alchemy. We value your satisfaction and strive to provide the best possible service. This Refund Policy outlines our guidelines for refunds and is designed to be fair and transparent.

1. Your 14-day cancellation right

1.1. Report Alchemy is sold online, so as a consumer you have the right to cancel within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not need to give a reason.

• Email admin@report-alchemy.com within 14 days of your payment and we will refund you in full.
• We aim to process refunds within 5 working days, back to the original payment method.
• If you asked us to start straight away and have already used the service, we may reduce the refund in proportion to what you have used. In practice, for a £24 annual licence, we do not.

2. The Teacher annual licence

2.1. What you are buying

• A Teacher licence costs £24 and runs for 12 months from the day you buy it.
• It renews automatically each year unless you cancel. We will email you before each renewal so it is never a surprise.

2.2. Cancelling

• You can cancel at any time from Profile → Account & Settings, or by emailing us.
• Cancelling stops the next renewal — it does not cut off your access. You keep the full year you have already paid for.
• When the year ends you move back to the free tier and keep every report and format you have created.

2.3. After the first 14 days

• Outside the 14-day window we do not refund part-used years, because you keep access for the whole period you paid for.
• If something has gone wrong, please tell us anyway — see section 3.

3. The free tier

3.1. A free account includes 30 full reports and does not expire. Nothing is charged for it, so there is nothing to refund. You never need to enter card details to use it.

4. School licences

4.1. School and trust licences are quoted individually and invoiced, rather than paid by card. Refund and cancellation terms are set out in the licence agreement we send with the quote, and we are happy to work to your purchase-order process and financial year.

5. Exceptions

3.1. Billing Errors

If you believe you have been erroneously charged, please contact us within 30 days of the charge. We will investigate and rectify any confirmed billing errors.

3.2. Service Unavailability

In the rare event of extended service unavailability (more than 24 consecutive hours), we may, at our discretion, offer a partial refund or an extension to your licence.

3.3. Special Circumstances

We understand that exceptional situations may arise. If you believe your circumstances warrant special consideration for a refund, please contact our support team. Refunds in such cases will be evaluated on a case-by-case basis and are not guaranteed.

6. How to Request a Refund

If you believe you are eligible for a refund based on the criteria outlined above:

• Contact our customer support team at contact@report-alchemy.com.
• Provide your account details and the reason for your refund request.
• Our team will review your request and respond within 5 business days.

7. Processing of Refunds

5.1. Approved refunds will be processed to the original payment method used for the purchase.

5.2. Depending on your payment provider, it may take 5-10 business days for the refund to appear on your statement.

8. Changes to This Policy

6.1. We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

6.2. It is your responsibility to review this policy periodically for changes.

9. Contact Us

If you have any questions about this Refund Policy, please contact us using the details below:

Thank you for your understanding and cooperation.