Refund Policy

Thank you for choosing Report Alchemy. We value your satisfaction and strive to provide the best possible service. This Refund Policy outlines our guidelines for refunds and is designed to be fair and transparent.

1. Subscription Plans

1.1. Monthly and Annual Subscriptions

• We do not provide refunds for partial months or years of service.
• When you cancel a subscription, you will continue to have access to the Service until the end of your current billing period.
• No refunds will be issued for any unused portion of your subscription after cancellation.

1.2. Subscription Cancellation

• You may cancel your subscription at any time through your account settings or by contacting our customer support team.
• Cancellation will take effect at the end of your current billing cycle.

1.3. Subscription Credits

• Credits included with subscriptions renew at the start of each billing cycle.
• Unused subscription credits do not carry over to the next billing cycle.
• No refunds are issued for unused subscription credits when a billing cycle ends or when a subscription is cancelled.
• We recommend using your subscription credits before the end of each billing cycle to maximise value.

2. Credit Purchases

2.1. One-time Credit Purchases

• All credit purchases are final and non-refundable once the credits have been added to your account.
• This policy applies regardless of whether the credits have been used.

2.2. Unused Credits

• Unused credits from one-time purchases do not expire and will remain in your account for future use.
• Credits are non-transferable and have no cash value.

3. Exceptions

3.1. Billing Errors

If you believe you have been erroneously charged, please contact us within 30 days of the charge. We will investigate and rectify any confirmed billing errors.

3.2. Service Unavailability

In the rare event of extended service unavailability (more than 24 consecutive hours), we may, at our discretion, offer compensation in the form of additional credits or a partial refund.

3.3. Special Circumstances

We understand that exceptional situations may arise. If you believe your circumstances warrant special consideration for a refund, please contact our support team. Refunds in such cases will be evaluated on a case-by-case basis and are not guaranteed.

4. How to Request a Refund

If you believe you are eligible for a refund based on the criteria outlined above:

• Contact our customer support team at contact@report-alchemy.com.
• Provide your account details and the reason for your refund request.
• Our team will review your request and respond within 5 business days.

5. Processing of Refunds

5.1. Approved refunds will be processed to the original payment method used for the purchase.

5.2. Depending on your payment provider, it may take 5-10 business days for the refund to appear on your statement.

6. Changes to This Policy

6.1. We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

6.2. It is your responsibility to review this policy periodically for changes.

7. Contact Us

If you have any questions about this Refund Policy, please contact us using the details below:

Thank you for your understanding and cooperation.